Privacy Policy

Introduction

This privacy policy describes the practices of Kyo Conseil (hereinafter "Kyo", "we" or "our") regarding the collection, use, retention and disclosure of personal information, in accordance with the Act respecting the protection of personal information in the private sector (L.R.Q., c. P-39.002), as amended by Law 25 (L.R.Q., c. C-20, s. 24), and the rights attached thereto. By using the kyoconseil.com site (the "Site") or by sending us personal information, you accept the practices described below.

Information we collect

We only collect the information necessary for the following purposes:

• Identification details voluntarily provided through the contact form (last name, first name, title, company, email, phone);
• The content of your messages and service requests;
• Basic technical information (browser type, language) when the technologies allow it and if you have consented.
• We do not collect any information from persons under 13 years of age.

Purposes of use

Personal information collected is used for:

• Responding to your requests and establishing contact with you;
• Preparing quotes, providing the agreed services and ensuring their follow-up;
• Improving the content and services offered by the Site;
• Complying with our legal, regulatory and contractual obligations.
• Your information is not sold, rented or exchanged with third parties.

Consent

Consent is presumed when you voluntarily send us your information through the contact form. In other cases, free and informed consent is required before collection. You may withdraw your consent at any time by contacting us, without affecting the validity of prior processing performed for the purpose for which your consent was obtained.

Disclosure of information

We disclose personal information only to the following third parties, and only for the intended purposes:

• Service providers essential to the operation of the Site (hosting, email) who are bound by confidentiality obligations;
• Courts, government agencies or legal representatives when the law requires or permits it (e.g.: subpoena, request from the Commission d'accès à l'information).

Retention period

Your personal information is retained for as long as necessary for the purposes for which it was collected, then destroyed or anonymized. Documents related to a contractual relationship may be retained longer if legal obligations require it.

Your rights (Law 25)

In accordance with Law 25, you have in particular the right to:

• Request to be informed of the existence, use and disclosure of your information;
• Access your personal information and obtain a copy;
• Request correction of your information if it is incomplete, inaccurate or obsolete;
• Withdraw your consent and request the destruction or anonymization of your information, as applicable;
• Request the portability of your information;
• Object to the use of your information for automated decision-making, including algorithmic analysis, having effects concerning you;
• Be represented by another person in exercising these rights;
• File a complaint with the Commission d'accès à l'information du Québec (CAI) if we do not meet these obligations.

Security

We implement reasonable protective measures, taking into account the sensitivity and quantity of personal information collected, to protect it against loss, theft, copying, use, modification or unauthorized disclosure.

Cookies and similar technologies

The Site may use cookies essential to its operation and, only if you consent, functional, performance and marketing cookies (consent banner). You can control their use at any time by clicking "View options" in the cookie banner or by adjusting your browser settings. Any use of artificial intelligence by the Site, as applicable, is performed without processing personal information for the purpose of automated profiling of your person.

Changes

This policy may be modified at any time. The date of the last update appears at the top of the page. We encourage you to review it regularly.